Early access
Refund and cancellation policy
Last updated: October 30, 2026.
Entity: Kcumen Digital SAS, NIT 900.715.448-1, CR 9 80 Norte 22, Popayán, Colombia ("Joby.Land"). Payments and refunds are processed by Paddle as merchant of record (see Terms §5 and https://www.paddle.com/legal/checkout-buyer-terms).
1. Canceling a subscription
- You can cancel Pro at any time from your account (or by writing to [email protected]).
- Cancellation takes effect at the end of the period you have already paid for: until then you keep Pro and the plan's usage credits. The next renewal is not charged.
- When the period ends, your account moves to the Starter plan. Plan usage credits you have not spent expire; top-ups are kept while the account remains active.
- A canceled subscription cannot be reactivated: you subscribe to Pro again.
2. When we refund
We refund to the original payment method, through Paddle, in these cases:
| Purchase | Refund |
|---|---|
| Pro monthly (first charge) | Full if requested within the first 14 days and you have used less than 10% of the plan's credits. Renewals are not refunded; cancel before the charge date. |
| Pro annual | Full if requested within the first 14 days and you have used less than 10% of the credits granted so far. After that there is no refund, not even a partial one, for the period already started; cancel so it does not renew. |
| Credit top-up | Full if you have spent none and ask within 14 days. If you spent some, we refund only the unspent part within that window. Spent credits are not refunded. |
| Duplicate or erroneous charge, or a failure on our side that kept you from using the service | Refund or credit restoration, with no 14-day limit, after review. |
| Runs that fail because of a platform error | Credits held for a failed run are returned automatically; if they were spent because of our error, we restore them on request. |
If the law of your country grants you a statutory consumer right of withdrawal (e.g., 14 days in the EU/UK), by starting to run tasks and consume credits before that period expires you expressly request immediate performance of the digital service and acknowledge that you waive the right of withdrawal for the credits already consumed, with the table above applying in your favor.
3. Spent credits
Usage credits are units of computing consumption: they are spent when your offices use AI models. What is spent is not refunded, because the AI service has already been provided and has a real cost. Credits are not currency or a balance: they cannot be withdrawn, transferred or exchanged for money.
4. How to ask
Write to [email protected] from your account's email address, with the order or invoice number you received from Paddle. We reply within 5 business days. If approved, the money returns through Paddle to the original method; it can take 5-10 business days to show up depending on your bank.
5. Chargebacks
If you dispute a charge with your bank without contacting us, we remove the usage credits tied to that charge from your account, we may suspend the account while it is resolved and, if the dispute is decided in your favor, we restore them. Please write to us first: it is faster.
6. Changes
If we change this policy, the date above changes; changes do not affect purchases already made.
Contact: [email protected]